How can we help?
Most answers are below. If yours is not, write to us and a person will reply.
general
What is uneesay?
uneesay is a real-time interpreter for 30 languages. It translates your chat messages as you send them, interprets spoken conversation between two people sharing one phone, and coaches you through a language curriculum with an AI tutor.
How accurate is the translation?
Every segment is translated by a frontier model with the surrounding conversation as context, then checked by a second model from a different vendor. The reviewer can rewrite the draft when it finds a meaning, register or terminology error. Longer, ambiguous, medical, legal and emergency segments always go through that second pass.
Which languages are supported?
Thirty: English, Chinese (Simplified and Traditional), Hindi, Spanish, French, Arabic, Bengali, Portuguese, Russian, Japanese, German, Korean, Indonesian, Turkish, Vietnamese, Italian, Thai, Polish, Dutch, Ukrainian, Persian, Malay, Tamil, Urdu, Swedish, Hebrew, Romanian, Greek and Filipino. The app interface is available in all thirty.
chat
How do I add a friend?
Share your friend code from the Friends tab, or enter theirs. You can also meet people in the Language Exchange corner, where partners are matched by the languages they speak and want to learn.
Does the other person see my original message?
They see the translation in their own language. Either of you can tap a message to reveal the original, the romanization and any translator notes.
interpret
How does face-to-face interpretation work?
Put the phone between you and pick the two languages. uneesay listens, works out who is speaking which language, and speaks the interpretation aloud in the other. It handles interruptions and switches direction automatically.
Does it work when the other person speaks quietly or there is noise?
Noise reduction is applied before recognition, and the interpreter reconstructs damaged speech using the conversation so far rather than guessing at isolated words. In very loud places, push-to-talk mode gives better results.
learn
What does the AI tutor actually do?
It runs a curriculum. Each lesson has can-do objectives, and the tutor keeps the conversation aimed at them, corrects only errors that matter, saves new words to your review deck, and grades the session against those objectives at the end.
What is the Language Exchange corner?
A directory of people who speak what you are learning and are learning what you speak. Send an introduction, and once they accept you can chat with live translation on — which is what makes exchange work when you are still a beginner.
points
How do points work?
Every account starts with a welcome bonus. Chat translation, voice translation, interpretation minutes and tutor turns each cost points. A free daily allowance covers light use, so casual users rarely spend anything. Plus and Pro subscriptions make the common features unlimited.
Do points expire?
Purchased points do not expire. Bonus and promotional points may, and the expiry is shown when they are granted.
privacy
Are my conversations used to train AI?
No. Our providers process uneesay traffic under contract as data processors and do not train on it.
Can I delete everything?
Yes. Settings → Account → Delete account removes your profile, messages and learning history within 30 days, apart from transaction records we are legally required to keep.
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We reply within one business day.